Socializing Big Data through BRPs 11 Sep 2013 1:23 PM (11 years ago)
BRPs result in business exceptions and take up almost all of the time employees spend at work. Interestingly, much of the writing I see on Big Data is about making ERPs more efficient or making guesses about when to expect occurrences of a BRP. In other words, both goals are really about making coordination of organizational efforts more efficient and/or effective.
Design and “Gamification At Work” 24 Jun 2013 12:06 PM (11 years ago)
The Interaction Design Foundation is publishing Gamification At Work by Jankaki Kumar and Mario Herger for the public tomorrow. I just finished reading the book and taking notes thinking I might review it. However, rather than do a simple review of the book’s content, I decided to situate the major points from the book into a post on […]
Siloed Social Conversations Impede Shared Experience 19 Jun 2013 8:30 AM (11 years ago)
The Altimeter Group’s report from earlier this year, The Evolution of Social Business: Six Stages of Social Business Transformation, offers the above graphic to exemplify the way social networking develops as the social activities of businesses mature. I tend to feel skeptical about many developmental models in social business simply because markets differ, sometimes in fundamental ways, […]
Podular Organization and Edge Businesses 9 May 2013 6:46 AM (11 years ago)
My last post, Institutional Innovation and Podular Design, noted a number of insights from the Aspen Institute's report, Institutional Innovation: Oxymoron or Imperative?. One insight which I did not discuss is relevant to understanding the changing way teams work together in organizations and, by implication, in a Connected Company. Richard Adler the Rapporteur for the Aspen sessions, notes that, "New findings about the power of collective intelligence and about the most effective ways of organizing teams are providing practical insights about how to accelerate innovation." Several research projects in recent years noted the fuzzy boundaries of teams in large organizations. Skilful Minds first noted this phenomena in Who’s on Your Team? Enterprise 2.0 and Team Boundaries , and then a couple years later in Social Learning, Collaboration, and Team Identity. In fact, the phenomena of transitory team membership is so pervasive that some people propose we analyze "teaming" rather than teams when talking about how groups organize for cross-functional purposes within, or between, companies.
Paradigm Shifts, TED Talks, and the Rosetta Stone 2 May 2013 1:03 PM (11 years ago)
People discussing the pace of change that organizations face in dealing with connected customers, globalization, competition, distributed workforces, innovation, etc. often assert that a paradigm shift is needed. I agree with the basic point. However, the way forward is seldom clear and simple when facing the need for dramatic changes in how we think about organizing what we know into practical changes to such fundamental challenges.
Business Exceptions Are Not Always What They Seem 30 Apr 2013 6:37 AM (11 years ago)
Common wisdom among thought leaders who examine learning in organizations notes that most of the learning that occurs is done informally, or socially. However, informal learning has its own limitations that we all need to keep in mind as we think through the ways in which it adds value to business processes.
Institutional Innovation and Podular Design 31 Jan 2013 6:34 AM (12 years ago)
In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve the potential that social software offers organizations in general, and for-profit companies in particular. JP's voice is one of several important contributions to current thinking about innovation.
Revisiting the Great Innovation Debate 2 Jan 2013 12:42 PM (12 years ago)
An early Skilful Minds post introduced The Great Innovation Debate, focusing on the distinctions between Tom Friedland's conception that when it comes to innovation the world is flat, and the alternative point of view espoused by Richard Florida that the world is spiky. Meaning that the aggregation of creative people in cities, in proximity to one another, largely drives innovation and economic growth. As our previous post noted, John Hagel added an interesting vantage point on the debate by observing that, "Even though you can participate in innovation from more remote locations, if you want to develop your talent more rapidly than others, you are more likely to be able to do that in a major urban area." In other words, the debate about innovation is largely a difference of viewpoints on the feasibility of effective collaboration across distributed people who work together to get jobs done. These collective efforts typically exist as cross-functional teams working with business partners, or customers.
On the Roots of Social Computing 17 Nov 2011 11:56 AM (13 years ago)
I recently received an invitation from Mads Soegaard, Editor-in-Chief at Interaction-Design.org to offer those who read this blog an early view of a new chapter on Social Computing in their encyclopedia. I’m a little late on this writing for you to get a pre-publication view of the chapter but I wanted to make sure and point it out for […]
A Learnability and Experience Design Update 8 Nov 2011 5:01 PM (13 years ago)
One of my earlier posts discussed the learnability of a service as a key challenge for experience design. Today I ran across this early video from Don Norman on learnability and product design. I thought I would share it.