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– beingguy1067 | musings and observations on social customer care
Is social customer care the catastrophe? 20 Aug 2013 | 01:40 pm
I was reading a very interesting post by Harold Jarche a moment ago – The Social Imperative. In the post, Jarche writes: “The fundamental lesson that Sopolski came back with was that “textbook social ...
Social customer care & Metrics: Who are they helping? 24 Jul 2013 | 05:57 pm
I read an article the other day by Neil Davey (Editor, MyCustomer) – Measuring the Effectiveness of Social Customer Service. I’m always interested in anything to do with social customer care ROI, met...
