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The Credit Crunch, how can ITIL Help? 1 Nov 2011 | 08:15 pm
The Credit Crunch, how can ITIL Help? As many of you are aware, the ITIL methodology provides a framework for organizations toimplement Best Practice thus leading to efficiencies primarily within the ...
ITIL : Why are businesses failing to provide consistent customer service? 1 Nov 2011 | 03:49 am
ITIL : Why are businesses failing to provide consistent customer service? By James Gay, CEO, ICCM Solutions. First Article Every business person will have heard the old adage that a happy customer tel...
ITIL Recognized to Reduce Costs 1 Nov 2011 | 02:48 am
ITIL Recognized to Reduce Costs Gartner’s vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state tha...
ITIL Case Study: Cincinnati Children’s Hospital Medical Center 1 Nov 2011 | 01:47 am
ITIL Case Study: Cincinnati Children’s Hospital Medical Center A Tailored IT Service Management Solution Enhances Quality of Patient Care Cincinnati Children’s Hospital Medical Center is a 423-bed ins...
