Ellenroseman - ellenroseman.com
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WebPiggy took my $100 and won’t give it back 18 Apr 2013 | 09:15 am
After a bad experience, I’ll never buy a prepaid coupon again. And many people are telling me the same thing. I paid $100 for $400 worth of meat at a Toronto store called The Butchers. Owner Marlon Pa...
How I resolve consumer issues for readers 15 Apr 2013 | 08:14 am
I love my job. There’s nothing more rewarding than helping people fix problems that weigh them down. My daily thank you notes are fun to read. In case you wonder how I can turn a corporate No into a Y...
At last, new rules for water heater sellers (and others) 11 Apr 2013 | 09:15 pm
Here’s a story posted at the Star’s website today by Rob Ferguson in our Queen’s Park bureau. Let’s hope the bill is passed speedily in the Ontario Legislature. All the MPPs and their staff must be si...
Think before buying at the door 5 Apr 2013 | 08:06 pm
As the Ontario government considers a crackdown on door-to-door sellers, check out this infographic. (Click to enlarge.) It shows how much trust is placed in different types of services sold at the do...
Another contest to win my book 23 Mar 2013 | 01:43 am
You can get my new book, Fight Back, for free if you leave a comment about what annoys you as a consumer. All irritants, large or small, will qualify. JR was upset with Air Canada when a seat didn’t r...
New milestone: 10,000 comments at my blog 4 Mar 2013 | 05:55 am
When I started this blog, I hoped to write new posts at least once a week. This is post #382 in 310 weeks (about six years), showing I surpassed my admittedly modest goal. I also have 9,950 comments p...
RBC closes Ally Bank’s high interest savings accounts 22 Feb 2013 | 07:37 am
I’m hearing from disgruntled clients of Ally Financial, which was bought by RBC last October. After the deal closed this month, RBC delivered bad news to Ally customers. They won’t earn 1.8 per cent o...
Pros and cons of online chats 11 Feb 2013 | 04:30 am
Howard Green, host of Headline on BNN (Business News Network), invited me to talk about my book last Friday. It was a fun interview, lasting about 20 minutes. “Which industry is the worst offender?” h...
Banks charge for statements, despite record profits 4 Feb 2013 | 07:58 am
Three of the Big Five Banks are making customers pay $2 a month for mailed statements. TD kicked it off last year, BMO started Feb. 1 and CIBC will start April 1. This practice makes many people furio...
He faces $150,000 lawsuit for speaking out 30 Jan 2013 | 09:26 am
Stephan Brandt thought his home insurance company was shortchanging him. After a major fire at his income property, the insurer applied a 35 per cent depreciation rate to his claim on both materials a...
