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Five Ways Using Global Response as Your Healthcare Contact Center Can Help You Manage Policyholder Service Under the Affordable Care Act 12 Jul 2013 | 07:18 pm
As the Affordable Care Act (ACA) becomes the law of the land it is becoming clear that health insurance companies will require a renewed focus on policyholder service. Working with a partner like Glob...
Your Busy Season’s Beginning, Theirs Is Ending—A Perfect Match 27 Jun 2013 | 01:45 am
A counter-seasonal call center strategy is the key to cutting costs, rapid ramp-up and increased customer satisfaction. If you’re in a highly seasonal business, consider your business cycle and look ...
Companies miss most social data: An opportunity for proactive customer support 25 Jun 2013 | 02:02 am
A recent infographic by the social analytics firm Evzdrop reports that “97% of Tweets” and “95% of Facebook posts” are not answered or seen by businesses. Social media customer care solves for this b...
IRCE 2013: Improve the customer experience 19 Jun 2013 | 01:41 am
The Global Response team attended this year’s Internet Retailer Conference & Exhibition (IRCE) at Chicago’s McCormick Center. IRCE is where 9,600 retailers, service providers, and customer care firms ...
SXSW 2013 Recap: The Value of Social Media Customer Care 20 Mar 2013 | 07:26 pm
The Global Response team returned this week from South by Southwest (SXSW) in Austin, TX. This year’s interactive show had over 27,000 attendees including some of the brightest stars in digital and so...
One Simple Way to Boost Agent Utilization: Social Media Customer Service 18 Dec 2012 | 12:29 am
There’s a new way to get an even better return on your investment in dedicated agents at your outsourced contact center. Boost agent utilization with social media customer care. The percentage of each...
Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed 1 Dec 2012 | 12:03 am
The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone. Interestingly, 10% of total sales occurred online, up 2%...
Global Response at NRF 2013 – Retail’s Big Show! 2 Nov 2012 | 07:09 pm
Global Response is proud to be exhibiting at the National Retail Federation 102nd Annual Convention & EXPO, in New York City. Visit us at exhibit 627, January 13-16 at the Jacob K. Javits Convention C...
Product Training’s Big Pay-Off: Increase Sales, Reduce Returns 28 Sep 2012 | 12:30 am
Product training for your call center agents is not a one-and-done thing. If you have an extensive product line that changes with the seasons, the time you invest in training your call center agents a...
Shop.org 2012 Recap: The Value of Customer Care in Ecommerce 21 Sep 2012 | 02:01 am
The Global Response team returned this week from the Shop.org Annual Summit 2012 in Denver. It was great seeing many of our clients and partners, and meeting some of the brightest stars in digital ret...
