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Customer Service in Healthcare Training Module #4 Complete! 4 Mar 2011 | 02:59 pm
Close to Divorce, But My Latest Customer Service Training Module Is Complete! I think my wife hates me. But only when I have my head stuck in this computer. For the other 5 minutes a week I’d say w...
The Rise of Healthcare Dining Services as a Core Service in Hospitals. 1 Mar 2011 | 01:27 pm
Why a patient-centered model of care should always be on the menu. Forget the quality of the medical degree Dr. Jones has on her office wall. It’s time to start thinking about the quality of food on...
“You must lick my feet and neigh like a horse”, she demanded. 21 Jan 2011 | 03:17 pm
Before I get on to the horse bit, I want to talk about bacon. Poor old bacon. It gets a bad wrap. Whether for religious or health reasons, we’re warned off it. In fact, after watching the video be...
Jingle My bells! Just in time for Christmas! 21 Dec 2010 | 03:20 pm
Yo! Yo! Yo! A customer service training module just in time for Christmas. Here it is… Module#3 of the Healthcare Warrior Customer Service Training Series – Offering Service It’s a FREE download...
See. It works. Add quality service and you add dollars to your bottom line. 19 Dec 2010 | 03:27 pm
How one medical center increased their patient recommendations by 20% I came across an article and thought I’d share it here with you all. It confirms exactly what I’ve been raving on about in this ...
Stuff you! As IF I’m going to say hello… 30 Nov 2010 | 04:20 pm
Not a good greeting. Really. You may not actually SAY those exact words but you don’t have to – your body language will say them for you. If you don’t give a stuff, it’ll show – without you meaning ...
I gave you my Warrior Word – so here it is…The First Healthcare Customer Service Training Module 7 Oct 2010 | 03:18 pm
Healthcare Industry Customer Service Training – Mod1 V1 – The Four Pillars of Service NORMALLY $29.90 BUT YOU CAN HAVE IT FREE NOW….BUT NOT FOR LONG! Yeah…I know what you’re asking, because my wife ...
Things obviously don’t add up in the Health Care Industry 23 Jul 2010 | 03:15 pm
Whoa! People are loving the cost of poor service calculator. Seems like a lot of people want to show the powers that be how much money they are losing through poor service in the health care industry...
One simple calculation could cost hospitals millions 11 Jul 2010 | 02:53 pm
Here it is. My trusty “Cost of Poor Service” calculator. You can download and share it here. I’ve dusted it off a bit just to make sure it was at least presentable before I gave it to you. It’s a g...
Cold probes up orifices and chilling Chinese whispers. Be like Disneyland…or beware… 27 Jun 2010 | 03:07 pm
This post was inspired by Willem. It’s encouraging to see more hospitality professionals like him becoming passionate about changing what goes on in hospitals. Customer Service in Healthcare is slowl...
