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Citrix Acquired Beetil 11 Sep 2012 | 05:42 pm
Expands Company’s Award-Winning Citrix GoToAssist Capabilities SANTA CLARA, Calif.–(BUSINESS WIRE)–Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based...
itSMF | LEADit 2012 Photos – Australia Service Management Conference 6 Sep 2012 | 12:00 pm
The largest independent IT Service Management event in Australia, the Information Technology Service Management Forum Australia (itSMFA) annual Conference is the leading opportunity to access ITSM pro...
ManageEngine ServiceDesk Plus Launches Project Management Beta 21 Aug 2012 | 06:57 pm
ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company’s ITIL-ready help desk software, ServiceDesk Plus. Available immedi...
Quest Software Debuts Foglight for Windows Azure Applications 14 Aug 2012 | 11:56 am
New Solution Brings Industry-leading Foglight Application Performance Monitoring Capabilities to the Cloud Press Release: Quest Software, Inc ALISO VIEJO, Calif.–(BUSINESS WIRE)– Quest Software, In...
Solarwinds Acquired Web Help Desk Software 26 Jul 2012 | 04:08 pm
Solarwinds, a leading provider of IT management software acquired web help desk software, a provider of online help desk software, for $20 million. Through this acquisition , Solarwinds is entering in...
Solarwinds acquires Web Help Desk 26 Jul 2012 | 04:08 pm
Solarwinds, a leading provider of IT management software acquired web help desk software, a provider of online help desk software, for $20 million. Though this acquisition , solarwinds is entering int...
Remote Control Tools – Download Free White Paper 13 Jun 2012 | 06:15 pm
When I began writing this article, it was only meant as a guide for help desk technicians or administrators who are looking to buy a remote control tool for their help desk. I was just going to list o...
Flash Mob by ManageEngine at HDI 2012, Orlando 16 May 2012 | 06:48 pm
HDI’s 22nd annual conference happened 2 weeks ago in Orlando, Florida. Around 1600 professionals, ranging from directors to front-line analysts, attended the conference. And we did too! Over 50 exhibi...
SDITS 2012 Photos – The Service Desk and IT Support Show Highlights 9 May 2012 | 06:53 pm
A couple of us here at IHS attended SDITS in London last month and it was an awesome experience. SDITS is one of the biggest tradeshows in the service desk arena and one of the busiest times of the ye...
Incident Management Workflow Image 16 Feb 2012 | 11:30 pm
Aloha help desk technicians, This afternoon, while browsing through the internet, I noticed lot of upcoming websites making purposeful attempts at simplifying ITIL and even adding a touch of humor. ...
