Itilnews - itilnews.com - ITILNews
General Information:
Latest News:
Austrian Broadcasting company uses ITSM software to monitor transmitters at nearly 450 sites nationw 18 Jun 2013 | 05:16 pm
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transm...
Asklepios iET ITSM deployed to ensure reliable 19 Apr 2013 | 08:30 pm
Click here to view PDF (750Kb opens in a new window). (17 words in article)
New RSS web feeds and ataglance reporting features added ITSM software from Macro 4 19 Apr 2013 | 08:18 pm
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates New functionality being introduced toMacro 4's iET ITSM software includes the innovative us...
SIT13 Service Desk amp IT Support Show Exhibitor Show Highlights 2013 4 Apr 2013 | 09:59 pm
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT S...
Recession takes down ITIL Consultancy company 26 Mar 2013 | 02:17 pm
Fox IT (formerly Ultracomp) in the UK called in administrators on the 20th March 2013. Fox IT had a significant presence in the marketplace, but it looks like the recession has taken its toll on the...
Service Management Framework Getting Started Right with Service Management 15 Mar 2013 | 02:03 pm
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a succe...
Establishing ITIL Major Incident process 5 Mar 2013 | 04:08 pm
ITIL defines a Major Incident as the highest Category of Impact for an incident. A Major Incident results in significant disruption to the Business. This article attempts to identify the various consi...
ITIL and James Bond join forces 7 Jan 2013 | 02:28 pm
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL rel...
ITIL Words of Advice 7 Jan 2013 | 02:22 pm
ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC ! ITIL needs to work for your organization and not the other way round. In some situatio...
ITIL nonproprietary status challenged 7 Dec 2012 | 02:31 pm
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'. The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non...
