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How to Sound Like a Fortune 500 Company With Your Company’s Auto Attendant 30 Jul 2013 | 06:17 pm
Despite the fact that an automated phone greeting is often a potential customer’s first interaction with a company, many small business owners don’t take the steps needed to ensure they’re making the ...
2013 Computerized Maintenance Management Software Benchmark Report 24 Jul 2013 | 11:36 pm
Over the past two months, we’ve surveyed maintenance professionals to identify how the industry uses software to get organized, improve efficiencies and tackle other industry challenges. You’ll find t...
5 Ways to Implement a Ritz-Carlton Level of Service in Your Hotel 23 Jul 2013 | 09:12 pm
As a hotel manager, ensuring that your customers receive excellent service should be your top priority. Good service is a major contributing factor to customers’ brand loyalty; it can help your hotel ...
WERC Warehouse Certification Benefits: The Secret of Qualitative Improvement 11 Jul 2013 | 09:19 pm
It’s been just three years since the 2010 launch of Warehouse Education & Research Council’s (WERC) warehouse certification program. To date, 33 major distribution centers have received the WERC Certi...
Who Will Amazon Buy Next? 9 Jul 2013 | 11:45 pm
In March, Amazon.com acquired Goodreads, the world’s largest online book reading community, for an undisclosed amount. This move made perfect sense given Goodread’s strong tie-in with Amazon’s core bo...
Case Study: How Blue Link ERP Software Helps Predator Group Manage Inventory and Distribution 9 Jul 2013 | 01:20 am
Wholesalers and distributors must oversee a multitude of moving parts to ensure all operations run smoothly. Processing customer requests and overseeing order, inventory and warehouse management are j...
Why You Should Ask Your Contractor What Project Management Tool They Use 8 Jul 2013 | 08:11 pm
There are many different criteria you can use to vet a contractor for a project, such as asking for customer references and checking their history with the Better Business Bureau. However, there’s ano...
How ERP Modernization Enabled Radio Flyer’s Global IT Transformation 27 Jun 2013 | 04:03 am
For growing companies, the mantra of “doing more with less” often rings true: managing operations and resources with agility, speed and visibility, often supported by enterprise technologies used by l...
Case Study: How eMaint Improved Facility Maintenance Management at Caris Life Sciences 26 Jun 2013 | 10:19 pm
Companies that use highly specialized facilities and equipment on a daily basis face the daunting task of continually managing these assets to ensure operations run smoothly. Coordinating and scheduli...
2013 Mobile Payments and Point of Sale Survey 21 Jun 2013 | 10:05 pm
Mobile point of sale (POS) technology has changed how consumers pay for goods and services. We want to know: how have tablet and smartphone-based systems such as Square and Intuit GoPayment changed ho...
