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Delete Response - Does it Count? 27 Aug 2013 | 06:59 pm
Jaime, You can absolutely delete her data and then invite her to take the survey again. Once a participant is deleted, it no longer counts towards your total limit. If you only use the ‘include’ opti...
Treejack: filtering results by question responses 22 Aug 2013 | 09:10 pm
Hi Simon, Yes, absolutely! Questions with discrete answers (single answer, single answer dropdown and multiple selection) can be used to filter the results based on your participants' responses. You ...
logging into site 22 Aug 2013 | 03:11 am
I can't seem to reset my password. I have sent my email address multiple times for the new password reset information and I don't receive anything anymore. I never had a problem with this before. Plea...
QB Pro 2013 22 Aug 2013 | 01:54 am
Ooops sorry - I thought (hoped) I was contacting a forum for software questions (i.e., QuickBooks Pro 2013) and could help me solve some issues in the program. Sorry about that! Thanks so much fo...
Pietree 20 Aug 2013 | 09:14 pm
Hi there, the Pietree link for my results pages are not working. I am trying to walk a business user through their results right now, so prompt attention would be most appreciated. It's for this one:...
Participant unable to complete tasks 20 Aug 2013 | 02:23 pm
I have an issue with a Treejack survey. One of the selected participants for a particular survey just let me know, he was unable to actually solve any of the given tasks. He explained nothing happened...
Pietrees not loading 19 Aug 2013 | 11:07 pm
When I click on the "View the Pietree for this task" link I see a blank pietree page, and the "Download SVG" button also does not work. This is happening for multiple surveys and tasks in my account.
Treejack error message re: correct answer 19 Aug 2013 | 10:33 pm
I am trying to launch my survey, but get this error message: "You can't launch your survey yet because one or more of your tasks does not have a correct answer. Don't worry - you're still able edit t...
Pre-sorted categories only to rename 13 Aug 2013 | 12:54 am
I want to create 4 categories without name and pre-sort the cards into these categories. I want the user only to rename the pre-sorted categories. Is that possible?
Ask Post-Survey Questions While Still Seeing Card Sort 11 Aug 2013 | 11:53 pm
Unfortunately not currently. Gathering this kind of feedback is definitely a limitation of our online tools designed for qualitative rather than extensive qualitative testing. I would suggest encourag...
