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Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework 7 Sep 2006 | 06:02 am
This study proposes an integrated framework explaining loyalty responses in high-involvement, high-service luxury product markets. The model is rooted in the traditional (attribute satisfaction)-(over...
The Relationship of Learning and Memory With Organizational Performance: The Moderating Role of Turbulence 7 Sep 2006 | 06:02 am
Extensive research has documented how firms' learning orientation and memory are related to organizational performance. The objective of this study is to examine the moderating role of turbulence on t...
