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Fun Friday: Forget tradition, this maid of honour is taking speeches to a whole new level! 5 Jul 2013 | 08:12 pm
This week has seen many newsworthy events, but as it’s Friday, we thought we would focus on something a little less serious… a hoody and trainer wearing maid of honour who’s wedding speech has since g...
Integrating Social CRM 27 Jun 2013 | 06:04 pm
On July 8-9th, Sentiment Metrics is sponsoring Social CRM 2013 London. The theme for this year’s event is ‘Moving Beyond Engagement’ and raises some interesting questions. No doubt the debate has mat...
Social Customer Service for Utilities 19 Jun 2013 | 01:44 pm
Last week our CEO, Leon Chaddock, took part in a webinar on Social Media Monitoring and Engagement for Utilities alongside Charles Stanton (British Gas), Bernard Mooney (Bord Gais Networks) and Luke B...
How to use social media to gain sales leads 14 Jun 2013 | 08:04 pm
Businesses are always striving to find new ways to generate new business and sales leads. One of the most talked about methods at the moment is via social media. However, this must be done with carefu...
[Webinar] Social Media Monitoring and Engagement for Utilities 6 Jun 2013 | 03:10 pm
On June 11th Sentiment Metrics is taking part in a webinar on Social Media Monitoring and Engagement for Utilities. Utilities face a specific challenge when it comes to social media. The product is a...
15 Social Customer Service Statistics 28 May 2013 | 07:44 pm
Social customer service would appear to be the fastest growing area of social media. It has huge potential to help brands reduce costs, increase customer retention, avert crises, create brand awarenes...
Banking on social CRM 24 May 2013 | 06:47 pm
Social media and the financial industry… you may think they are like chalk and cheese. However as more and more companies start to bring this new digital technology into their marketing strategies, pe...
Mancini gets the boot – the social reaction 17 May 2013 | 03:29 pm
In the past few weeks, football management in Manchester has shifted dramatically. Firstly the big man in football, Sir Alex Ferguson, announced his retirement after 26 years at Manchester United and ...
Poor Customer Service Costs UK Businesses £12 Billion Every Year 16 May 2013 | 06:33 pm
Businesses put so much effort into attracting new customers that they often neglect their existing ones. The impact of this is highlighted in new research which estimates that UK businesses lose £12 b...
Social Media Monitoring for Financial Services 7 May 2013 | 02:44 pm
Sentiment Metrics recently took part in a webinar on Social Media Monitoring for the Finance Industry. There were some fascinating debates and lots of practical examples of how banks, credit unions an...
