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The Project Canvas 5 Aug 2012 | 08:05 pm
Defining a project in its earliest stages is like hitting a golf ball: if the face of your club is slightly tilted , you’ll end up slicing the ball as it travels down the green. Likewise, small miscal...
Incremental Innovation Is Underrated 29 Jul 2012 | 06:20 pm
In a previous post, I show that not all innovation is the same. By putting innovation on a two-dimensional matrix, different types emerge — from incremental to game changers. This isn’t new per se, bu...
The First Responsive Design Website: Audi (circa 2002) 23 Jul 2012 | 05:58 am
“Developing fixed-size Web pages is a fundamentally flawed practice. Not only does it result in Web pages that remain at a constant size regardless of the user’s browser size, but it fails to take adv...
Clarifying Innovation: Four Zones of Innovation 3 Jun 2012 | 11:20 pm
“Innovation” is a tricky word to define: it means different things to different people. A recent article in the Wall Street Journal entitled “You Call That Innovation?” provides a solid review of the ...
Cross Channel Design With Alignment Diagrams 10 Apr 2012 | 05:02 am
Alignment diagrams are a class of documents that reveal the touchpoints between a customer and a business. Examples of alignment diagrams include customer journey maps, experience maps and service blu...
My Interview on IATV Radio 29 Mar 2012 | 08:30 am
I was honored to be interviewed by Jan Jursa for IATV Radio in his last episode. Check out the interview here: IATV Radio: Show 011 – Four Shots I’d like to follow up here with a few of the topics w...
Book Review: The Information Diet 5 Mar 2012 | 07:16 am
Review of: The Information Diet, by Clay A. Johnson (O’Reilly, 2012). Buy The Information Diet on Amazon. See the website for the book. Follow Clay Johnson on Twitter: @cjoh Information Metaphors ...
Principles of Alignment Diagrams 4 Jan 2012 | 10:45 pm
I frequently get asked about a specific technique for creating alignment diagrams. It’s important to keep in mind that alignment diagrams aren’t a single document type, rather a class of maps that see...
Top 5 Posts in 2011 on Experiencing Information 31 Dec 2011 | 09:13 am
Here is a list of my top posts in 2011, in order of the number of views each became. #1. …On Communicating Strategy for Design 19 June 2011 I’m really happy this came at the top of the list because...
Faceted Navigation: Displaying and Forecasting Magnitude 27 Dec 2011 | 03:40 am
One of the advantages of the prevailing model of faceted filtering on the web is the display of magnitude, or the size of the resulting set of items after selecting a filter value. You’ve seen this al...
