Measuring CRM ROI 11 Apr 2011 | 08:11 pm

A detailed research measuring the Return on Investments upon implementing CRM (Customer Relationship Management) What is ROI:- ROI http://en.wikipedia.org/wiki/Rate_of_return Return on Investment:...

Is Social CRM important? 1 Apr 2011 | 06:48 pm

Today there is a mixed view from experts on Social CRM. Some say it is important and some feel it is not that important. Our discussion http://www.linkedin.com/groups/Is-Social-CRM-important-can-436...

An Ideal CRM representation 29 Mar 2011 | 07:11 pm

List of common customer relationship errors by companies 29 Mar 2011 | 05:28 pm

We are trying to research the list of common customer relationship errors committed by companies where by they loose their customers. We are holding our discussion over the following places http://w...

Gartner Customer Relationship Management Summit 2011 – Highlights 16 Mar 2011 | 11:53 pm

Gartner Says the Use of Social CRM for Customer Service Will Grow Rapidly Over the Next Two Years http://media-newswire.com/release_1144899.html (8th March 2011) Gartner Announces Winners of the 201...

CRM going Social 2 Mar 2011 | 12:30 am

There has been a lot of buzz over the past couple of years about this new concept of marketing called as “Social Customer Relationship Management”, this blog aims at putting some light on the Concept ...

CRM on CLOUD 24 Feb 2011 | 12:46 am

CRM: Customer relationship management is all about putting your customers first, understanding the needs of your clientele and designing Products and services which meet those requirements is all but...

CRM Market Share 15 Feb 2011 | 12:41 am

CRM Software Market Share Leaders (2007) – Shawn Hannon http://www.crmsoftware360.com/crm-market-share.htm Writer Shawn Hannon takes a look at CRM Software Market, with Inputs from Gartner’s on 2006...

CRM Group Page – Live Chat on Facebook 19 Jan 2011 | 10:56 pm

Over the last couple of months coAction’s marketing team has been on a quest, a quest to create, gather and share a comprehensive and exhaustive knowledge base on our favourite topic – Customer Relati...

CRM -Usage Statistic’s 18 Jan 2011 | 06:10 pm

Here are some interesting links to CRM usage statistic’s:- http://www.smallbizcrm.com/crm-market-statistics.html – A collection of statistics relating to the CRM (Customer Relationship Management) in...