Zopim - blog.zopim.com
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Building Loyalty – How to Turn a Satisfied Customer into an Evangelist 27 Aug 2013 | 02:45 pm
There are satisfied customers, and then there are very satisfied customers. The difference between the two is that the latter tends to be what we term “customer evangelists” – superlatively pleased cu...
Top 3 Most Requested Features in Customer Service Software 22 Aug 2013 | 03:45 pm
Zopim prides itself on building consumer engagement tools which are intuitive and provide value to businesses. An integral part of our development cycle is to validate whether a particular product is ...
Use Content Marketing to Provide Stellar Customer Service 20 Aug 2013 | 03:45 pm
Marketers tend to think of content marketing as purely inbound in nature: attract people with compelling content, send them through your sales funnel, and then move on to the next potential customer. ...
9 Customer Service Quotes that will make you think Twice 15 Aug 2013 | 03:45 pm
We often preach the correct and proper methods of providing good customer service, but in today’s post we’re going to learn from the greats. Here are 9 quotes from business leaders and other influenti...
Read this before Letting Your Employees Work from Home 13 Aug 2013 | 03:45 pm
The Employer Alliance recently stated that many Singaporeans (literally, hundreds of thousands) could re-enter the workforce, and hence ease Singapore’s manpower shortage, if more companies were willi...
How to Make your Customer Service Representatives Sound More Human 6 Aug 2013 | 03:45 pm
Your CSRs are actively trying to engage and communicate with customers. Emails are getting prompt responses, tickets are being cleared, and all other communications channels are being used to their fu...
5 Ways to Beat Gmail’s Tabbed Inbox and Have your Email Read 1 Aug 2013 | 03:50 pm
Google recently rolled out its new “tabbed inbox” system, letting users’ group incoming emails into categories such as “Primary” (personal emails), “Social” (social networks), and “Promotions” (market...
Secret Fixes to Increase your Website’s Conversion Rate 30 Jul 2013 | 03:45 pm
Have you ever landed on a website looking for something specific, but end up having to feel your way through a variety of links going from page to page, before actually finding it? This flow may seem ...
6 Tactics for Building a Social Media Following – The Zopim Way 25 Jul 2013 | 03:45 pm
Over the years Zopim has built a substantial and engaged following on Facebook and to a lesser extent on Twitter. The virality of Zopim live chat has been the key to this success, however we have also...
Tips on Training and Preparing your Customer Service Reps to Increase Effeciency 23 Jul 2013 | 03:45 pm
The importance of customer service representatives (or “CSRs”) to the well-being of your company cannot be overstated. They are the bridge between your company and all current and potential customers....
